Order Policy

- Your orders are delivered to shipping companies from Sunday to Thursday, except for official holidays.

- Customer orders are delivered to shipping companies within 48 hours of completing the order.

- Once the order is completed, VOLUME cannot change the shipping company or customer information.

- The customer provides us with his correct information about his location and a contact number to provide to the shipping company. If this is not done, we are exempted from responsibility in the event of a delay in the order.

Delivery within the Kingdom of Saudi Arabia:

Major cities: 3 working days

Sub-cities: 5 working days

Villages and remote areas: 7 days

- The shipping period is estimated and may exceed what was mentioned depending on the pressure of orders on shipping companies.

- If the shipping period is delayed by more than 15 days by shipping companies, the customer has the right to cancel the order and receive compensation for that.

- If the customer does not respond, and the shipment is returned to VOLUME, the order will be shipped again and the customer must pay the shipping amount again.

- The order will be followed up after it is shipped with the shipping company through the tracking number, and we at VOLUME cannot expedite shipping if it is delayed.